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Frequently asked questions
Here are some common questions about our company.
Shipping Cost....
£4.50 flat rate with an economy courier.
Some items will require insurance and have this listed on items and included in price of postage.
These items will be sent on a 24/48 hr service
Gemz-personalizations is primarily a handcrafted gifts website.
Recently we have started to offer selling Items that are no longer A* perfect condition or surplus stock at bargain prices.
*** International shipping Coming Soon ***
Warehouse Dispatching Monday, Wednesday, Friday 9am-5pm
We typically dispatch within 3 working days. Handcrafted products have a lead time 7-10 days.
You can reach us on
gemzpersonalization@hotmail.com
Your order is important and we aim to resolve issues as fast as possible.
We offer a 14-day return policy for all non handmade to order products.
Items must be in their original condition, unused, and include the receipt or proof of purchase.
Refunds are processed within 5-7 business days of receiving the returned item.
All returns must be logged on website portal, with order number, item number and the reason for returning the item.
All returns postage will need to be paid for by the buyer.